Cancelation - delays

Cancel order

Cancellation of orders may be made ​​in the following cases:

  • If you have completed the online order but not yet shipped the product you can call 2108036700 and one of our affiliate of internistore.com will take the cancellation of your order
  • Upon receiving the product, call us at 210 80 36 700 or contact us via e-mail store@internistore.com explaining why you wish to cancel the order. One of our associates will assist you immediately and inform you about all your options

For any questions on the following topics:

  • Has my order been shipped?
  • What stage is my order?
  • When will I receive a product of my order that still has not been sent to me?
  • My order never arrived?
  • An item is missing from my order.
  • Missing pieces of a particular product.
  • I'll get proof when ordering online?

Please callus on 210 8036700 or contact us via e-mail store@internistore.com quoting the order number and a phone number.

Especially for the development of your order (what stage) visit your Account and click on "Order Status"

Returns

You have the right to return products you purchased and ask for a replacement

  1. in all cases where a demonstrable fault of MODA BAGNO AE sold the wrong products or poor quality and faulty (wrong in taking the order , the pricing, the shipping , damaged during shipping , poor packaging, etc.)
  2. in all cases where there was a problem / real defect in the product ( function or quality ) which covers the product warranty and if the warranty is given by the MODA BAGNO AE. Not included in this provision products covered by guarantees from third parties such as the product manufacturer or his representative.

In all these cases , the customer has the choice either from the outset not to accept receipt of the product or, after delivery, return the product within 20 days from the day of delivery.

In each case, the products must be returned in perfect condition , in the condition received by the customer , complete and undamaged and the packaging of the product is that normally accompanies the product (to match the IMEI) and is in excellent condition. If not returned within 20 days then the MODA BAGNO AE can not accept any refund or replacement. In any case, for all the above cases the maximum time for replacement back may not be extended beyond the twenty (20 ) calendar days from the date of receipt. In addition , all cases will be the product for replacement, repair needed to be accompanied by all the documents accompanying the product (eg ITT , Ap Retail etc.). Before any refund is prior consultation with the online shop of MODA BAGNO AE.


In any case, the refund and replacement is possible under the following conditions:

  • Contact the same day or next working day with the online store
  • The product has not been used
  • The product is accompanied by all necessary documents proving the transaction (eg ITT , Ap Retail etc)